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Getting started & General use

Connecting Devices Together

A 3.5mm cable was included in the box. Plug one end into the headphone jack of the device you want to play the audio from, and the other end into the headphone jack on the right hand side ear of the headphones. You do not need to power on to listen to audio, but will need to activate ANC.
Whilst your HeadSpace are charging, the "d" logo will illuminate red. When your HeadSpace are fully charged, the light will go out
First check that the volume on the device you are playing from is turned up. Check that the device is connected to the correct device in the Bluetooth settings. If you are still experiencing no audio please contact our support team. Ensure you have not connected another device to your HeadSpace.
Anything that has an auxiliary cable or has AD2P Bluetooth.

care & maintenance

Your ear cups can be removed by carefully turning them anti-clockwise. To refit, reverse this. To clean we recommend using a damp cloth with warm water.
Run the battery totally flay by leaving the headphones turned on. Leaving the noise cancellation activated will expedite this process. Once flat, please charge for 12-18 hours directly from a power main. This should work as a hard re-set.
The band on the headphones extends by a few millimeters at each side, making them slightly larger than regulation over-ear sizes
Try extending the band first. If this is still uncomfortable, we will be having replacement ear cups available on the website

System settings

You should fully charge your headphones before first use. Your headphones should always be charged using a micro-usb cable (one is supplied) and plugged in at a main plug socket at the wall. Do not charge your headphones by connecting to a computer as this will not provide enough power and may cause battery issues. Customers in The US, please make sure a 2.1 am charge point is being used.
Turn on the HeadSpace by holding down the Bluetooth button until you hear "Power on". Make sure Bluetooth is activated on the chosen device and is able to search. Select "Damson HeadSpace". You will hear the announcement "connected" when it is paired.
As soon as you have followed the initial connection to one device go to the bluetooth settings on the second device and select "Damson HeadSpace". It will connect. When connecting after already paird, one device will automatically connect, on the 2nd device quickly (within 1 minute) go to the settings and select "Damson HeadSpace".
It's printed on the box.

We will be making replacement ear cups available on the website
Run the battery totally flay by leaving the headphones turned on. Leaving the noise cancellation activated will expedite this process. Once flat, please charge for 12-18 hours directly from a power main. This should work as a hard re-set.
Is this when audio is being played or not? The noise cancellation is designed to block out 70% of outside interference when audio is playing, so hearing outside interference when just wearing the headphones with noise cancellation is activated is normal.
We would always recommend charging directly from a power source for 12-18 hours before first use
Turn off ANC to get full capability. Remember, you may need to speak up. Over ear headphones can trick the brain into thinking you are speaking louder than you are!

Contact Us

If your question is not answered on this page or you have tried the initial advice provided and still require advice, please contact our friendly Customer Support Team for further assistance. We aim to respond within 3-5 working days, excluding weekends and National Holidays which may lead to responses taking a little longer, but we will get back to you.

Contact the Team

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